GODGIFT HENRY DAVIES

Managed critical SWIFT Alliance Lite2 and AutoClient environments, ensuring zero downtime and continuous availability during peak trading periods.

Provided expert L2/L3 support for ISO 20022 MX message migration and legacy MT formats, facilitating smooth transitions for cross-border payments and trade finance operations.

Executed comprehensive SWIFT system upgrades, security patches, and ensured stringent compliance with SWIFT Customer Security Programme (CSP) controls, enhancing system integrity and security.

Monitored and optimized application performance using Grafana dashboards, conducting deep log analysis and SQL-based troubleshooting to proactively resolve complex issues.

Administered and maintained critical SWIFT infrastructure components (Alliance Access, Gateway, SWIFTNet Link, VPN Box), consistently achieving 99.8% uptime for vital financial transactions.

Led and coordinated critical system upgrades and patch deployments across all SWIFT Alliance components, ensuring minimal service disruption and maintaining operational continuity.

Integrated the Entrust 2FA solution with SWIFT and payment platforms, significantly improving the overall security posture by 40% and safeguarding sensitive financial data.

Implemented TERMII and Twilio API integrations, enabling multi-channel notifications and processing over 100,000 messages monthly, enhancing communication efficiency.

Coordinated Change Advisory Board (CAB) reviews, planned maintenance windows, and managed production deployments across diverse payment infrastructure, ensuring controlled and successful rollouts.

Provided comprehensive L1/L2 technical support for SWIFT Alliance and core banking applications, effectively serving over 1000 users across multiple branches and ensuring continuity of financial services.

Performed in-depth SWIFT message investigations and troubleshooting for critical MT103, MT202, and MT940 formats, quickly resolving transaction discrepancies.

Reduced Mean Time To Resolution (MTTR) by 25% by implementing proactive SQL-based monitoring and advanced issue detection techniques, enhancing system reliability.

Developed and maintained comprehensive knowledge base articles and L1 support guides, empowering support teams and improving self-service resolution for common SWIFT issues.